1. Our promise: Buernuo is committed to providing you with a worry-free shopping experience. We know that sometimes choosing a product is not as perfect as expected, so we have set up a flexible return process to ensure you are satisfied with every purchase. Below is a detailed return guide, and we will do our best to make this process as simple as possible.

2. Return eligibility conditions: Time limit: You can apply for a return within 30 days after receiving the product. Returns will only be accepted on time. Condition inspection: The product should be in original condition, unused, undamaged, and with complete packaging (including labels, instructions, and other accessories). Proof of material: Please keep all original packages, including shipping documents, as proof of return. Unique products are excluded: Due to hygiene and safety considerations, such as underwear, swimsuits, cosmetics, and personal care products, they will only be returned or exchanged if there is a quality problem.

3. How to apply for a return: Log in to your Buernuo account and go to the "Order Management" page to find the product you want to return. Select "Apply for Return" and fill in the reason and refund method. After adequately packing the product, follow the prompts to generate a return label. Return the product to the return address provided within the specified time.

4. Processing time and cost: Review period: We will complete the review within five working days after receiving the returned product. Shipping cost: If the return is caused by product quality problems, Buernuo will bear the round-trip shipping cost; non-quality factors are to be borne by the customer. Refund cycle: Once the return is accepted, the refund is usually processed within 3-7 working days, and the refund amount will be returned to the payment account.

5. Notes: Please ensure the accuracy of all return information to avoid affecting the refund speed. If the product meets the return standards after inspection, we can accept the return. Please do not try to submit a return application for the same order multiple times to avoid system misjudgment.